London
Position reports to: Store Manager
Job purpose: Build relationship with customers and maximize sales opportunity, whilst maintain store in terms of image, product and operations, and delivering the Versace customer experience.
Business Development
Achieve individual objectives and contribute to the achievement of store objectives.
Strive to always increase brand and product knowledge.
Master selling skills to satisfy customer needs.
Take action to maximize the sales opportunity on all categories.
Client Management
Ensures superlative customer service standards, in order to meet customer expectations.
Act as brand ambassador to build relationships with new customers and VIP clientele.
Deliver the ultimate Versace experience to increase customer loyalty.
Solve customer complaints in a professional and positive manner, always offering follow up. CRM:
Capture customer data all the time.
Proactively take possible actions to maintain a long-term relationship with customers.
Participate in the organization of In-store & Promotional events, as per Shop in Charge guidelines.
Operations
Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.).
Remains in compliance with operational and company policies and procedures.
Ensures store presentation and visual merchandising standards are maintained according to company directives.
Ensures store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up.
Profile
English mother tongue and Chinese or any other language would be an advantage
2 to 3 years experience in retail – luxury experience preferred.
Computer skills to include operation of retail point of sale system, Word, Excel and email.
Strong relationships skills and ability to maintain long-term with clients and community and understands the needs and changes of the market.
Strong teamworking and relationship skills.
Organization and problem-solving skills.
Strong verbal communication skills.
A positive, outgoing, high energy personality able to thrive within a high paced environment and being multi-tasking.
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
